Progress at Hemayat: new systems, structures and offices in Austria

Editor’s Note: This is the seventh in a regular series from centres involved in the Peer Support project (more fully described in our earlier blog here). See other previous posts in this series hereherehereherehere and here.

Peer support tag

Shortly before the start of our participation in the PEER SUPPORT Project, Hemayat moved to new premises because our old office had become too small. Since the old centre did not have enough therapy rooms, many of our therapists had to work in their own offices. This solution enabled us to still treat more patients. On the other hand, this system led to few opportunities to share experiences and lend mutual support between the therapists. The PEER SUPPORT Project showed us that there is still a lot of work to do to enhance the wellbeing of our staff. In our new space we now do have possibilities to do so.

Since our last blog, some things have changed for the better, as our new organisational structure is now partially in place. The therapists and the translators elected members of their groups to represent their needs and wishes within the organisation. Regular meetings between the managing staff and the representatives of these groups are held to discuss topics concerning the running of the organisation as well as the wellbeing of the staff.

We also started to evaluate our written staff policies: what is in place? What is missing? What needs enhancing? The information we received during the PEER SUPPORT project training in Barcelona helped us to find some of our blind spots concerning the support of our staff and its wellbeing. The therapists decided it would be good for them to have the opportunity to meet outside the office in an informal way. So they now installed a jour-fix and meet in a restaurant. The new intervision system is also about to be installed. Since a lot of the staff will take holiday leaves during the summer, we decided to start in September with regular intervision groups. The response of the staff toward the intervision meetings was favourable – many therapists feel it could help them and their work by sharing their experiences with each other.

In our last blog post, we had mentioned that money is always a big issue. We have very long waiting lists, which puts a lot of pressure on our shoulders. We want to provide the much needed help as quickly as possible. The downside to our new premises is that they are more costly than the old ones. We did not want this to affect the extent of therapy sessions we offer.

We therefore hosted a charity event on 21st of June. A lot of artists and well-known persons offered their support and we received so many donations that we can even increase our therapy hours!


By Nora Ramirez Castillo, psychologist & assistant manager Hemayat.


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